Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the services provided by Jammy Monkey (jammymonkey-uk.com). By accessing, registering, or using our website, you agree to be legally bound by these Terms and our Privacy Policy. Please read them carefully. If you do not agree with any part of these Terms, you must stop using our services immediately.

These Terms are designed to comply with the Gambling Act 2005 and the regulations set forth by the United Kingdom Gambling Commission (UKGC).

Eligibility to Use Our Services

To register an account and use our services, you must meet the following requirements:

  • You must be at least 18 years of age. Underage gambling is a criminal offence.
  • You must be a resident of the United Kingdom.
  • You must possess the legal capacity to enter into a binding contract.
  • You must not be currently self-excluded from our site or any other gambling operator via the national self-exclusion register (GAMSTOP).
  • You must not be an employee of Jammy Monkey or a relative of such an employee.

We reserve the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in the suspension or permanent closure of your account and the forfeiture of any winnings.

Account Rules

You are permitted to open only one account with Jammy Monkey. Opening multiple accounts is strictly prohibited. If we discover that you hold more than one account, we reserve the right to consolidate them into one or terminate all accounts.

  • Security: You are responsible for maintaining the confidentiality of your login credentials. Any activity carried out through your account is considered your responsibility.
  • Accuracy: You must provide accurate, current, and complete information during registration. You must update your details promptly if they change.
  • Personal Use: Your account is for personal, non-commercial use only.
  • Account Closure: You may request to close your account at any time by contacting us at [email protected].

Bonuses and Promotions

Jammy Monkey may offer bonuses and promotions. These are subject to specific terms that will be clearly displayed at the time of the offer.

  • Wagering Requirements: Most bonuses come with wagering requirements. You must meet these requirements before any associated bonus funds or winnings can be withdrawn.
  • Abuse: We reserve the right to withhold, cancel, or reclaim any bonus funds if we suspect abuse, including but not limited to, using multiple accounts, irregular betting patterns, or exploiting software vulnerabilities.
  • Modification: We reserve the right to modify, suspend, or terminate any promotion at our discretion without prior notice.

Deposits and Withdrawals

  • Payment Methods: We accept various payment methods available to UK residents. All transactions must be made in GBP (£).
  • Source of Funds: As part of our regulatory obligations, we may perform checks on your source of funds. You may be required to provide documentation verifying the origin of the money used for gambling.
  • Withdrawals: Withdrawals will be processed back to the original method used for the deposit, where possible. We aim to process withdrawals promptly, but timelines may vary based on your financial institution and required security verifications.

Responsible Gambling

Jammy Monkey is committed to promoting responsible gambling. We recognize that for some, gambling may become a problem. We provide several tools to help you manage your activity:

  • Deposit Limits: You can set daily, weekly, or monthly deposit limits through your account settings.
  • Time-Outs: You can take a temporary break from our services for a period ranging from 24 hours to 6 weeks.
  • Self-Exclusion: If you need to stop gambling for a longer period, you can request self-exclusion for a minimum of 6 months. We also participate in the national self-exclusion scheme (GAMSTOP).
  • Support: If you are concerned about your gambling habits, please visit our Responsible Gambling page for links to support organizations such as GamCare, BeGambleAware, and Gamblers Anonymous.

Anti-Money Laundering (AML)

In compliance with the Proceeds of Crime Act 2002 and the Money Laundering Regulations, we are required to prevent, detect, and report money laundering and terrorist financing.

  • Verification: We conduct Know Your Customer (KYC) checks on all players to verify identity, age, and address.
  • Suspicious Activity: We monitor all transactions for suspicious patterns. Any activity deemed suspicious will be reported to the relevant authorities, including the National Crime Agency (NCA) where appropriate.
  • Data Sharing: We reserve the right to share information with law enforcement agencies and financial institutions to prevent criminal activity.

Intellectual Property

All content on the jammymonkey-uk.com website, including software, graphics, text, and images, is the property of Jammy Monkey or its licensors. You are granted a limited, non-exclusive license to use our website for personal use, provided you do not copy, modify, or redistribute our content without express written consent.

Limitation of Liability

To the maximum extent permitted by law, Jammy Monkey shall not be liable for any indirect, incidental, or consequential loss arising from your use of our services, including but not limited to loss of data, loss of profits, or technical failures. We do not guarantee that our services will be error-free or uninterrupted.

Dispute Resolution

If you have a complaint regarding our services, we encourage you to contact our customer support team at [email protected]. We have a formal internal complaints procedure to address your concerns.

If your complaint remains unresolved after our internal review, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) provider, as mandated by the UK Gambling Commission. Their decision will be final regarding the specific dispute.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments

We reserve the right to update these Terms at any time. We will endeavor to notify you of significant changes via email or an alert upon your next login. Your continued use of the website following such changes constitutes your acceptance of the updated Terms.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact our support team:

Email: [email protected].

Last Updated: June 2026.