Privacy Policy

Last Updated: June 16, 2026.

Introduction

At Jammy Monkey, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website, use our services, or interact with our platform.

This policy is designed to comply with the Data Protection Act 2018 and the United Kingdom General Data Protection Regulation (UK GDPR), as well as the standards set by the Gambling Commission of Great Britain. Protecting your information is a fundamental part of our commitment to providing a safe and regulated gaming environment.

Information We Collect

To provide our services, we collect information that identifies you or allows us to provide a personalized experience. The categories of data we collect include:

Identity Data: Full name, date of birth, gender, and photographic identification documents.
Contact Data: Residential address, email address, and telephone number.
Financial Data: Payment card details, bank account information, and records of transactions, deposits, and withdrawals using methods such as Debit Cards, PayPal, or Pay by Phone.
Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone settings, and operating system details.
Usage Data: Information about how you navigate our website, the games you play, the duration of your sessions, and your betting history.
Compliance Data: Information required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, including source of funds documentation and occupation details.

How We Use Your Data

We process your personal information only for legal purposes, primarily to fulfill our contractual obligations to you and to comply with legal requirements. Specifically, we use your data to:

Account Management: Registering your account, verifying your identity, and managing your profile.
Transaction Processing: Facilitating deposits and withdrawals through your chosen payment methods.
Regulatory Compliance: Fulfilling our legal obligations under the Gambling Commission, including AML and KYC reporting.
Safety and Security: Preventing fraud, detecting unauthorized access, and ensuring the integrity of our games.
Responsible Gambling: Monitoring account activity to detect signs of problem gambling and providing necessary interventions, including self-exclusion and limit setting.
Service Optimization: Improving our platform’s functionality, performance, and user experience.

Legal Basis for Processing

We rely on several legal grounds to process your personal data:

Contractual Necessity: Processing is required to provide you with gaming services and process your financial transactions.
Legal Obligation: We are required to process data to comply with laws governing the UK gambling industry, including anti-money laundering regulations.
Legitimate Interests: We use data to improve security, prevent fraud, and enhance the quality of our services, provided these interests do not override your fundamental rights.
Consent: Where you have explicitly opted into marketing communications or other optional services, we process data based on your clear consent.

Sharing Your Information

We do not sell your personal information. We only share data with third parties in the following circumstances:

Service Providers: We engage trusted third-party processors to assist with payment processing, identity verification, cloud hosting, and email delivery. These providers are bound by strict data processing agreements.
Legal and Regulatory Authorities: We may disclose data to the Gambling Commission, law enforcement agencies, or other relevant authorities when required by law, such as for the prevention of crime or during a regulatory investigation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transition, subject to the same privacy protections.

International Data Transfers

When we transfer your data outside the United Kingdom, we ensure that the destination country provides an adequate level of protection, or we utilize standard contractual clauses approved by the Information Commissioner’s Office (ICO) to ensure your data remains protected.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For example, AML regulations require us to keep transaction records for a minimum of five years after a user closes their account.

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal information:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may ask us to correct inaccurate or incomplete data.
Right to Erasure: You may request that we delete your data, subject to legal retention obligations.
Right to Restrict Processing: You may request that we limit how we use your data under certain circumstances.
Right to Data Portability: You may request the transfer of your data to another service provider in a structured, machine-readable format.
Right to Object: You may object to the processing of your data for direct marketing or based on our legitimate interests.

To exercise these rights, please contact our data protection team via [email protected].

Responsible Gambling and Safety

We take your safety seriously. In accordance with UK law, we offer tools to help you manage your gambling, including deposit limits, time-outs, and self-exclusion. We actively monitor accounts for behaviors indicative of gambling harm. If you or someone you know is struggling, we encourage you to utilize UK-based resources such as GamCare or the National Gambling Helpline. We store your self-exclusion data securely to ensure it is respected across our platform.

Security Measures

We implement robust technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes industry-standard encryption (SSL/TLS), firewalls, and regular security audits. Access to your personal data is restricted to employees and contractors who have a business need to know.

Marketing Communications

If you have opted in, we may send you marketing materials about promotions and games. You can opt out of these communications at any time by clicking the unsubscribe link in the email or by contacting our support team at [email protected]. Opting out of marketing does not prevent us from sending you essential service-related messages regarding your account.

Cookies

Our website uses cookies to enhance your experience. These are small text files stored on your device that help us remember your preferences, analyze site traffic, and provide targeted functionality. You can manage your cookie preferences through your browser settings, although disabling them may impact some features of our website.

Children and Vulnerable Persons

Our services are strictly restricted to persons aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. We conduct rigorous age verification checks as required by the Gambling Commission. If you suspect a minor has accessed our platform, please contact us immediately.

Changes to this Policy

We keep our Privacy Policy under regular review and may update it periodically. Any significant changes will be notified to you through our website or via email. By continuing to use our services after these changes are implemented, you acknowledge and accept the updated terms.

Contacting Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your data, please contact our Data Protection Officer at:

Email: [email protected].

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.