Responsible Gambling

At Jammy Monkey, we want your gaming experience to be entertaining, exciting, and, above all, safe. We believe that gambling should be a fun pastime, not a way to make money or a solution to financial problems. Our commitment to you is built on the foundation of responsible play, ensuring that every player has the tools and support necessary to maintain a healthy relationship with our games.

Gambling carries inherent risks, and it is easy to lose track of time and money when you are caught up in the excitement of a game. We are dedicated to providing a secure environment, but the most important aspect of responsible gambling is your own awareness. We encourage you to stay informed, set boundaries, and prioritize your well-being.

Our Commitment to Your Safety

As a operator licensed and regulated by the United Kingdom Gambling Commission (UKGC), we adhere to the highest standards of player protection. We employ robust systems to monitor play and proactively identify patterns that may indicate a problem. However, technology cannot replace your personal judgment. We are here to support you with a comprehensive suite of tools designed to put you in complete control of your gaming experience.

Setting Your Boundaries

We provide several features that allow you to manage your activity effectively. We recommend taking advantage of these tools immediately upon creating your account, or at any time you feel you need to realign your habits.

Deposit Limits

The most effective way to manage your budget is by setting a Deposit Limit. This tool allows you to cap the amount of money you can deposit into your account over a specific timeframe — daily, weekly, or monthly.

  • How it works: Once your limit is reached, you will be unable to make further deposits until the designated time period has passed.
  • Flexibility: You can lower your limits at any time, and these changes take effect immediately. If you wish to increase a limit, there is a mandatory 24-hour cooling-off period, which provides you with an opportunity to reconsider your decision and ensure it is the right step for your financial health.

Reality Checks

It is very common to lose track of time while gaming. Our reality check feature serves as a gentle prompt to help you maintain perspective. When enabled, the system will display a notification at intervals you choose, informing you of how long you have been logged into your session. This pause can help you decide whether you want to continue playing or step away for a while.

Cooling-Off Periods

If you feel that you need a short break from gambling, you can initiate a Cooling-Off period. This allows you to restrict access to your account for a defined duration, ranging from 24 hours up to six weeks.

During a cooling-off period, we will prevent you from making deposits or playing games, and we will do our best to ensure you do not receive any marketing communications from us. This is an excellent way to reset if you find yourself feeling stressed or spending more time than intended on our platform.

Self-Exclusion

If your gambling is starting to cause concern, or if you feel you have lost control, self-exclusion is the most appropriate step. Self-exclusion is a formal process that prevents you from accessing your Jammy Monkey account entirely for a period of six months up to five years.

  • During self-exclusion: We will take all reasonable steps to prevent you from opening new accounts and to ensure you are removed from our marketing databases.
  • Commitment: This is a serious step and we strongly encourage you to seek professional support if you feel that self-exclusion is necessary. Once a self-exclusion is in place, it cannot be reversed before the chosen duration has expired.

We also encourage you to consider registering with a multi-operator self-exclusion scheme. This allows you to exclude yourself from all licensed gambling operators in the UK through a single, centralized service, providing an additional layer of protection across the entire industry.

Recognizing the Signs of Problem Gambling should never be a way to deal with financial distress, loneliness, or emotional pain. It is vital to recognize when the fun has stopped. Ask yourself the following questions:

  • Do you gamble to escape problems or negative feelings?
  • Have you ever lied to family or friends about how much you gamble or how much time you spend on it?
  • Do you find yourself chasing losses, trying to win back money you have already spent?
  • Has gambling caused arguments with the people you care about?
  • Do you gamble until you have lost your last penny?
  • Have you ever borrowed money or sold personal items to fund your gambling?

If you answered "yes" to any of these questions, please know that you are not alone, and help is available.

Seeking Professional Support

We are fully committed to signposting our players to the best available resources in the United Kingdom. If you are struggling, please reach out to the following organizations, which offer free, confidential, and non-judgmental support:

  • GamCare: The leading provider of information, advice, and support for anyone affected by gambling harms in the UK. They offer a 24/7 National Gambling Helpline and live chat services.
  • BeGambleAware: A charity that provides essential information to help people make informed decisions about their gambling. Their website offers a wealth of resources, including self-assessment tools and advice on how to talk to others about your gambling.
  • Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. They host regular support meetings throughout the UK.

Protecting Minors

At Jammy Monkey, we take our responsibility to protect minors extremely seriously. It is illegal for anyone under the age of 18 to gamble on our platform. We employ rigorous age-verification checks to ensure that all our players are of legal age.

If you share a computer or mobile device with a minor, we strongly recommend that you install filtering software. These tools allow parents and guardians to block access to gambling sites and other age-restricted content, ensuring that your devices remain a safe environment.

Staying in Control: Tips for Safe Play

To keep your experience positive, we suggest the following approach:

  1. Treat it as entertainment: Only gamble with money you can afford to lose. It should be seen as a cost for your leisure time, similar to buying a cinema ticket.
  2. Set a budget: Determine how much you are comfortable spending before you start, and stick to it, regardless of whether you win or lose.
  3. Take regular breaks: Step away from the screen, get fresh air, and engage in other hobbies.
  4. Balance your life: Ensure that gambling is only a small part of your life and does not interfere with your work, relationships, or physical health.
  5. Don't chase losses: Accepting a loss is a part of the game. Trying to win it back often leads to more stress and greater financial loss.
  6. Avoid gambling under the influence: Alcohol and drugs can impair your judgment and lead to impulsive decisions that you might regret later.

Your safety and well-being are our highest priorities. If at any point you feel that your gambling is becoming a burden, please contact our support team. We are trained to help, and we can guide you through the process of setting limits or self-excluding. You deserve to be in control of your gaming, and we are here to support you every step of the way.